How do I cancel my subscription?

Visit the subs management page and you can cancel your payments from there. Important note: When you cancel your subscription your profile will still remain active. For help on removing your profile, see 'Can I remove my profile from the website?'.

Can I remove my profile from the website?

Yes, you can remove your profile from the website by navigating to 'My profile' > preferences page and untick the box marked 'my profile is visible'.

Your account will remain on the database so you will be able to reactivate it at a later date should you desire but your profile will not be able to be viewed by other users and as long as you have unticked all the contact options on the preferences page then you will not be contacted by us again either.

How can I change my username?

Send an email to support@forcespenpals.co.uk from your registered email address with details of your current username and your new preferred username. We will email you back at the registered email address once it has been updated.

What do I get with the free trial?

The free trial allows you set up your full profile and search the complete penpals database for free. You can also view all user profiles and send/receive flirts with them for free. Only fully paid subscribers can use other methods of communication.

I am an active member of the UK armed forces, how do I get my free subscription?

View the Contact details page under 'My profile'. Choose your 'service' and then follow the instructions. If you don't have a .mod.uk email address this may take upto 3 working days to process so please be patient.

How do I change my password?

View the password page in the 'My profile' section and enter your new password in both boxes.

How do I change my email address?

Visit 'My profile' > 'Contact details' page and enter your new email address in the email field. Click 'Save details' to confirm changes.

Do I need to give out my email address?

No! Nobody needs to know your email address. Your messages will automatically go into your message box on this site.

How do I change/add my photo on the site?

View the 'photos' page and click 'Update image' or 'add image' button in one of the three available slots. You will see a 'browse' button and when clicked, it will allow you to browse the files on your computer. Select an image to be used for your photo in the format .jpg, .gif or .png and click 'open'. Your file should appear in the 'filename' box. Enter an image title and either tick or untick the 'Set as default' option. Once you've finished, click the 'save' button.

How do I report abuse on the site?

Use the 'report this user' link when viewing a message from your inbox. Alternatively, complete the contact form giving full details on the abuse. All reports will remain anonymous.

What are the rules for using this site?

Please do not promote other websites or use abusive or offensive language. Failure to adhere to these rules could result in a member being banned. You can give out email addresses and mobile phones in private messages at your own risk, but we do not advise it.

Can I remove messages from my outbox?

Unfortunately, you are unable to delete outgoing message from your outbox at the present time as they are a permanent record of messages you have sent.

Do I need to renew my membership before it expires?

No. When you subscribe, your payments are taken from your card automatically. When your subscription is due to expire a payment is taken from your card automatically and your subscription is renewed.

What methods of payment do you accept?

We accept credit/debit cards but you can pay by Postal Order or cheque. All the necessary information can be found in our subscription pages.

How will I know when I receive a message?

You will receive an email telling you to log on to the site and also an alert when you log on to the website. You must have the option switched on in your 'Preferences' in order to receive these messages.

How do I read messages and reply?

Visit the 'Comms' > 'messaging' page. Your inbox will appear with all your messages in. Click on view message to read the message details. To reply, press reply at the bottom of each message, write your message and press send.

How will I know when my messages have been read?

Open your outbox which is located in 'comms' > 'messaging'. 'Last viewed' will indicate when they viewed your message.

Will everyone I contact reply to me?

Unfortunately no! But you will get some messages back. You might not get messages immediately as many service personnel are away for long periods. They might be able to reply once they return. It's just a case of being patient.

How can I find penpals by their age?

View the Profile details page under 'My profile' and you can choose your match criteria. Once completed, navigate to 'Intelligence > ideal penpals and the page will be automatically updated.

How do I view penpals which have been individually matched for me?

Ensure you have completed all the details about yourself in the 'My profile' section so a match can be found for you. Once completed, navigate to 'Intelligence > ideal penpals page and the higher up the list a user is, the better matched you are.

How can I search for users in my area?

Navigate to 'Intelligence > ideal penpals page and select a distance from your postcode. This will show users who's address details are within that distance from your postcode and also meet your criteria.

How do I find out new penpals who have registered recently?

Visit the new users page located at 'Intelligence > new users.

How can I block a user from contacting me?

Navigate to 'Comms > Messaging. Click on the 'Blocked' menu button, enter the username you wish to block and click the 'block' button. Click OK to confirm you wish to block the user. A list of blocked users will now appear on the page (click 'Remove' button to unblock a user at any time).

Can I view my own profile as others see it?

Navigate to 'My profile > Profile details. Click on the 'View my own profile as others see it' link next to the 'Save details' button.